Dualtec Services Ltd  Customer Privacy Notice

We are committed to processing personal information about our customers in ways that comply with our legal obligations as well as being clear with our customers about what we do with their personal information. Some of the key points of Dualtec Services Ltd’s Privacy Notice are:

  • We don’t sell your data to third parties
  • We do make it easy for you to manage your information, you can change your communication preferences at any time by using the unsubscribe links at the bottom of any email we send you
  • We do use data to give you the best customer experience, for example to ensure the information we share is relevant, useful and timely.

We are Dualtec Service Ltd (DSL), Unit 2 Hanson Works, Marley Street, Keighley, West Yorkshire, BD21 1EG.  We share your concern about the protection of your personal information and are committed to safeguarding your privacy.

This document covers information we collect about you, whether via our website (www.dualtec.co.uk), via phone calls, through written communication or otherwise.  Please read it carefully to understand how your personal information will be treated.

We will be the “controller” of the personal information which you provide to us or which we collect from you.

What personal information do we collect?

We collect a range of personal information relating to you, including your

  • name
  • email address
  • telephone number
  • credit or debit card information and/or other payment information
  • delivery and billing address
  • IP address
  • any other personal information that you may choose to provide to us when you complete our online contact forms or otherwise make contact with us.

How do we use your personal information?

We use your personal information

  • to maintain our relationship with you whilst you are a customer
  • to process orders and provide quotations and agreed services to you
  • for invoicing, processing payments, account set up and maintenance, to communicate with you, including to respond to information requests/enquiries submitted and/or to obtain your feedback on our services
  • for record keeping, statistical analysis and internal reporting
  • to ensure data security and to provide you with access to secure areas of our website
  • to notify you about changes to our services
  • to decide on and notify you about price changes
  • to monitor the quality of our services
  • for logistical purposes, including to plan and log delivery routes
  • to investigate any complaint you make
  • to provide evidence in any dispute or anticipated dispute
  • as we may otherwise consider necessary to support the operation of our website
  • to obtain credit references, credit checks and for debt collection, fraud detection and prevention and risk management purposes
  • and to protect the rights, property, and/or safety of DSL, its personnel and others.

Marketing

We may send you direct marketing in relation to our services by email, as long as this is in line with any marketing preferences that you have provided to us.

We will only send you direct marketing in relation to our own products and services by email

  • where you have consented to this or
  • where you have not objected to this, and we are marketing similar services to those which were the subject of a previous purchase or negotiations of a purchase by you.

Your agreement to the use of your personal information for direct marketing purposes is optional and if you choose not to consent, your visits to and use of our website will not be affected.

You can choose to opt out of receiving direct marketing information from us at any time, through the ‘Unsubscribe’ link at the bottom of any DSL newsletter or other marketing email you receive, or by contacting us

  • by post – Dualtec Service Ltd, Unit 2 Hanson Works, Marley Street, Keighley, West Yorkshire, BD21 1EG
  • by email – info@dualtec.co.uk
  • by following the email link on our website.

Recruitment

For further information regarding our Job Applicant Privacy Notice, please see the relevant document within the ‘Job Opportunities’ section of our website.

Automated decision making/profiling

DSL currently does not use automated decision making/profiling for Credit Checks or any other purposes.

What is our legal basis for processing?

In terms of the legal basis we rely on to process your personal information, these are

  • where you have provided your consent: for direct marketing communications in respect of our services, including in respect of marketing communications sent by electronic means (e.g. email and SMS)
  • for the performance of a contract with you (such as a contract for the provision of services) or to take steps at your request prior to entering into this contract
  • to comply with legal obligations, including in relation to health and safety and environmental legislation, performing anti-money laundering, terrorism prevention and sanctions screening checks, complaints and investigations or litigation
  • to protect your vital interests or the vital interests of another person, e.g. where you or they are seriously injured or ill, or for our legitimate interests in:
  • management of your account (including processing payments) and our relationship with you and communicating with you
  • operating our website
  • processing orders and supplying our services
  • our internal business purposes which may include processing for the purposes of: record keeping, research, reporting and statistics, data security, to ensure the quality of our services, investigating and responding to queries and complaints, obtaining credit references and credit checks, providing payment performance data to credit reference agencies, changing our pricing, debt collection, fraud detection and prevention, risk management, recruitment and training of our personnel, and protecting our rights, property and safety (and that of others). You can object to processing carried out on the basis of our legitimate interests at any time by emailing dpo@dualtec.co.uk. See also “What are your rights? – The right to object”.

How do we share your personal information?

We may request your permission to share your personal information with

  • third party provider(s) who provide the following types of services to us: marketing, market research, software and recruitment
  • third party providers in order for us to process payments that are due to us, in doing so we provide bank card details to such providers
  • licensed credit reference agencies, debt collection agencies and lawyers when we carry out credit checks, to report on your payment performance and/or or seek to recover debts due to us
  • our accountants, auditors, lawyers or similar advisers when we ask them to provide us with professional advice
  • emergency services in the event that we need to report accidents or incidents or request emergency assistance
  • any Government Department, public body or other third party where we believe in good faith that the law requires this, in the interests of public health and safety, or in order to protect the rights, property, or safety of DSL, its employees or others
  • investors and other relevant third parties in the event of an actual or potential sale or other corporate transaction related to DSL
  • any other third parties, if authorised by you to do so.

We ensure that, where your personal information is transferred to any country outside the European Economic Area this is done using “model clauses” (standard contractual clauses which have been approved by the European Commission as providing adequate safeguards to enable personal data to be transferred outside the European Economic Area) or other specific legally-approved safeguards. You can request further details and/or a copy of the relevant safeguards from dpo@dualtec.co.uk.

The performance of services by our third party service provider(s) may be subject to a separate privacy statement provided to you by the relevant third party. You should read any such statement carefully.

How long do we keep your personal information?

We retain your personal information for no longer than is necessary for the purposes for which the personal information is collected. When determining the relevant retention periods, we will take into account factors including:

  • legal obligation(s) under applicable law to retain data for a certain period of time
  • statute of limitations under applicable law(s)
  • (potential) disputes
  • guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your information once this is no longer needed.

How do we use Cookies?

Where you use our website, we will process your personal information collected by using cookies in accordance with our Cookie Policy.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

DSL website uses the following cookies:

Item Cookies Purpose More Information
Google Analytics _utma

_utbm

_utmc

_utmz*

 

Collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from the pages they visited. Google Analytics Privacy Policy

You can choose to opt out of Google Anayltics

 

These cookies are provided by a third party who could change their cookies in future outside of our control. We will review this policy regularly for any such changes.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

Links to third party websites

Our website contains links to other internet websites. Unless otherwise explicitly stated, we are not responsible for the privacy practices or the content of such websites, including such sites‘ use of any personal information. Nevertheless, in the event you encounter any third party associated with our website (or who claims association with our website) who you feel is improperly collecting or using information about you, please contact dpo@dualtec.co.uk; we will be happy to forward your message to the third party.

Security

We use reasonable security methods to protect the personal information that we process, including Internet standard encryption technology (“SSL” or “Secure Socket Layer” technology) to encode personal information that you send to us through our Websites. SSL works by using a private key to encrypt data that‘s transferred over the SSL connection.

However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the internet can be guaranteed to be secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer to us over the internet.


What are your rights?

The following section explains your rights. The various rights are not absolute and each is subject to certain exceptions or qualifications.

We will grant your request only to the extent that it follows from our assessment of your request that we are allowed and required to do so under data protection laws. Nothing in this Privacy Notice is intended to provide you with rights beyond or in addition to your rights as a data subject under data protection laws.

1. The right to be informed – You have the right to be provided with clear, transparent and easily understandable information about how we use your personal information and your rights. This is why we’re providing you with the information in this Privacy Notice.

2. The right of access – You have the right to obtain a copy of your personal information (if we’re processing it), and other certain information (similar to that provided in this Privacy Notice) about how it is used. This is so you’re aware and can check that we’re using your personal information in accordance with data protection law. We can refuse to provide information where to do so may reveal personal information about another person or would otherwise negatively impact another person‘s rights.

3. The right to rectification – You can ask us to take reasonable measures to correct your personal information if it’s inaccurate or incomplete, e.g. if we have the wrong email or name for you.

4. The right to erasure – This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal information where there’s no compelling reason for us to keep using it or its use is unlawful. This is not a general right to erasure; there are exceptions, e.g. where we need to use the information in defence of a legal claim.

5. The right to restrict processing – You have rights to ‘block’ or suppress further use of your personal information when we are assessing a request for rectification or as an alternative to erasure. When processing is restricted, we can still store your personal information, but may not use it further. We keep lists of people who have asked for further use of their personal information to be ‘blocked’ to make sure the restriction is respected in future.

6. The right to data portability – You have rights to obtain and reuse certain personal information for your own purposes across different organisations. This enables you to move, copy or transfer your personal information easily between our IT systems and theirs (or directly to yourself) safely and securely, without affecting its usability. This only applies to your personal information that you have provided to us that we are processing with your consent or to perform a contract which you are a party to (such as pay and compensation services), which is being processed by automated means.

7. The right to object – You have the right to object to certain types of processing, on grounds relating to your particular situation, at any time in so far as that processing takes place for the purposes of legitimate interests pursued by DSL or by a third party. We will be allowed to continue to process the personal information if we can demonstrate “compelling legitimate grounds for the processing which override [your] interests, rights and freedoms” or we need this for the establishment, exercise or defence of legal claims.

8. Rights in relation to automated decision making and profiling – You have the right not to be subject to a decision based solely on automated processing (including profiling), which significantly affects you, subject to some exceptions. Where this is the case, you have the right to obtain human intervention, voice your concerns and to have the decision reviewed.

Updating this statement

We review our privacy practices from time to time. We ask that you bookmark and periodically review this page for updates to our Privacy Notice. We reserve the right to modify this policy effective seven days after the posting of the revised Privacy Notice.

Want to contact us?

For further information regarding these rights, about this Privacy Notice generally or to make a complaint please contact us at dpo@dualtec.co.uk or call us on 01535 609314.

Please provide as much information as possible to help us identify the information you are requesting, the action you want us to take and why you believe this action should be taken.

Before assessing your request, we may request additional information in order to identify you. If you do not provide the requested information and, as a result we are not in a position to identify you, we may refuse to action your request.

We will generally respond to your request within one month of receipt of your request. We can extend this period by an additional two months if this is necessary taking into account the complexity and number of requests that you have submitted.

We will not charge you for such communications or actions we take, unless:

  • you request additional copies of your personal data undergoing processing, in which case we may charge for our reasonable administrative costs, or
  • you submit manifestly unfounded or excessive requests, in particular because of their repetitive character, in which case we may either: (a) charge for our reasonable administrative costs; or (b) refuse to act on the request.

If after contacting DSL you are still unhappy you may also complain to the Information Commissioner, all contact details are available on the Information Commissioner‘s website: https://ico.org.uk.